Hilltop at Shavano Apartments

I love my apartment, I love that it’s close to our jobs and of course…..stores! The office staff is amazing. Alyssa is super sweet and was helpful with our move! A few things that stick out is of course, cars that have expired plates and look abandon. Also, dog feces in certain areas but of course that is the responsibility of a parent owner to pick up after their pet! Overall, I love my view and my apartment!

My review prior to the new management would have definitely been one star. However, with the new and improved management, we are very happy to live here. Our maintenance requests are fulfilled right away, the ladies in the office are so helpful, and we enjoy the community here. The landscaping improvements and painting/pressure washing etc have been great, so I love that improvements are being made. My only request is that the gym gets a stair master, but hey, a girl can dream! Updating because I’ve recently moved out and it’s a complete and utter nightmare. We’re being charged $900+ for things that the previous tenants did, but even with my documentation, I’m told that my dispute is denied and I owe the amount. The property manager, by the way, doesn’t know left from right it seems. She did not even know that I had been living there for 3 years. It was a shock to her when I corrected her (she told our new rental reference that we had only lived there a year. Like WHAT?!)… she doesn’t really know much about what’s going on. Live somewhere else, yall.

Bekah was my leasing agent, and she is the BEST. Very thorough on every last detail, and even walked the unit with me at move-in to ensure the apartment was up to par. I was completely blown away by her knowledge of the property and her expertise. I look forward to calling this place home for the next year and hopefully beyond as long as Bekah stays!!!

I moved in here because of course looks won me over, let me start with the fact I have two service animals and I have them registered even have the letters from the veterans administration. I have spoken to people in their office over the phone before moving in about them being service animals even mentioned in my emails but because “I didn’t give them the paper work” on time I was charged a fee PER dog for having “unlisted animals” in my apartment. Legally this can’t be done I already spoke with a lawyer. I can’t remember her name but the one that charged me the pet fee only removed one after showing her the paper work on my service animals.(which by law you still have to remove them both) This isn’t a place you want to deal with if something comes up even if you’re coming in a good passive tone they really don’t try to help you. Second maintenance was horrible I work from home and my mothers always home whenever I had put in a work order it would always be put as resolved when no one ever came to the door and knocked. My service animals would’ve barked if that was the case but it wasn’t until I emailed everyone listed on the portal that someone actually showed up. This work order was put 3x in a period of 4 months it literally took the maintenance guy 10 minutes when he finally showed up. Third I paid a $788 deposit prior to moving that should cover fees after I left I knew there was some damage like paint and covering holes in the wall(nail size) but nothing to exceed the amount of the deposit, I got hit with an email saying I owe $747. When I called the office that collects the payments for an explanation and why my deposit didn’t cover that they said “it was already applied this is what’s left over, you’d have to email the message back to get an explanation” I’ve emailed asking for a full ledger of expenses with no response even called the apartment complex and the phone is always either wrong or the machine gives you the runaround. (I got receipts photos and phone logs) Cleaning up your apartment after leaving is a joke they’re still going to charge you cleaning fees. Some of the charges make no sense at all! Including sewage charges when their included in rent ? Fourth I loved the pool area until I came across these people that don’t even live in our apartment complex they’re always there trashing the place up making it so uncomfortable to be around. I didn’t pay for all these commodities just for people that don’t even live there to make it their own and bring people that don’t live there either. I had an experience with my 9 year old niece where one of them intentionally blew smoke in her direction. Then they try to befriend new tenants so they have a name to give so they don’t get kicked out. So this has got to be the worst renters experience and I’ve lived by myself for the last 10 years and not once ever had to make a review like this. Alyssa and the other lady in the front were always helpful or tried their best I can’t speak on the ladies in the back I always got a different attitude.

My husband and I lived here for two years and went through two different management companies. Over the course of our two years there, some things improved and somethings went south. One of the things that did get better was the trash situation, previously we had so many issues with the companies never coming to get trash and everyone's would pile up for days, but after hiring a new company, it was consistent. Then, about 9 months to a year in, we started to experience a roach problem and this was with the new management company. I would have pest control come to spray several times for months, but it never helped. I ended up having to hire and pay for an outside company to come spray which did help for a few weeks, but the roaches would come back. I constantly would email the office and manager, and they just blamed it on living on the first floor and there was nothing they could do about it. I understand that it is hard not knowing how others keep their units, but it was an ongoing issue that we just had to deal with. The other issue was the gate constantly being broken. The office would send out emails about how it costs a lot to fix and how we need to use the gates properly, which I did agree with, it would honestly be better off just getting rid of them altogether. Sometimes when they would get fixed, our remotes wouldn't work with the new system and we would have to click it a bunch just for the gate to open or to follow someone in. Maintenance ended up also being one of the things that went down hill. After Frank left, we would put in requests and no one would come for weeks. Then randomly I would get a notification that it said resolved, but no one ever came to fix it. Parking was also a problem. You do not need to pay for a pass or anything which is a huge plus, but there are a lot of tenants that would store their cars in the parking lot. We had one car in the area that stayed with a flat tire in the same spot for close to a year. When the office made them fix it, all the tenant did was fix the tire and move it to another spot and it never moved after that either. There were also a few other cars that never moved and it would be inconveniencing those that actually do live in those units it's parked at. Those of us who used their cars daily would constantly have to park far. I wish that the office would enforce the parking rules of the contracts better. We ended up moving out because we bought a house. The staff at the front desk were always changing and one of the ladies was very passive aggressive. She tried to tell me there was no need to do a clean because we will be charged over $300 for cleaning fees and I told her that there was no way this was ever disclosed and that was no where in our contract. The manager ended up apologizing that she was new and didn't know. Even if that is a new requirement they are implementing, before assuming, she should check and make sure it's in a tenant's contract. The same girl also was very rude when I went to turn in our keys and request a walkthrough. I walked in and she was helping someone else who seemed to be interested in leasing. She asked me what I needed and she said she doesn't do walkthroughs and that I need to turn in my keys right then and there or else I will be charged more daily on my lease. I told her that I actually had two more weeks on my contract, and I will be hanging on to them until the walkthrough. Then, she got back to the first girl she was helping and looked totally inconvenienced that I walked in. The manager was actually very friendly with my husband for the walkthrough and it turned out fine, but I think that something the staff could improve on if overall friendliness towards the tenants and not just future tenants. The complex did replaster the pool, painted the outside of the complex and when someone moves out, they do renovations on the inside. So they are making physical improvements to make it look more trendy. Overall, it wasn't a horrible experience, but also could have been better!

If I can leave NO STARS I would.Roach infested complex. Management and corporate are not solving this issue on a bigger scale their only solution is to fumigate, but even after all the times my unit was fumigated the roaches would always re appear. We then were forced to move to another unit in a different building to still be dealing with the same problem even after we got rid of most of our furniture and appliances to not risk bringing any over. We went from building 10 to building 9, and the way management and corporate have been handling this issue is not acceptable at all. I have been complaining about this issue since December 2022 and yet here I am still living uncomfortably in a roach infested unit in a different building.